how to cancel regus membership how to cancel regus membership

I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! They will email you a confirmation of termination and then charge you again. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. They are thieves and scammers! I cannot stress enough the lack of professionalism and poor service. This should not come as a surprise to any customer. 2.3.2. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. If your home club is open, your best source of billing or membership information is to contact them directly . We have a team of specialists available 24/7 to help you find the best solution for your business. And, therefore continuing the membership is not possible anymore. Does anyone know how to get the GBP payment back? its auto renewed. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Dear Ms/Mr {Name of the Recipient}, They charge your card for amounts more than stipulated on invoices! Sandra Melody i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Most, if not all, companies have an internal collections department or utilize a third party. Companies can ask for reviews via automatic invitations. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. Kind regards, My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. One such way weve used before, is going through the Gourmet Society x DragonPass portal. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. I had expected to be required to pay for 3 months through 2/28/22. Thank you for setting up this process for me. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. Comfortable, professional environments. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. Michelle Spire 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? We appreciate your business. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. For a company as big as Regus to not have a complaints procedure this is appalling. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. you pay $100 for membership for your first five months. I have been transferred to a new location. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. As you did not process this correctly, the agreement continued an additional month. GO LITERALLY ANYWHERE ELSE. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Id like to be able to help but havent been able to identify your account. I have been charged for restoration fees even though the office was not restored at the time of my move in. If we . Setting up an automated payment is straight forward and can be done through the online portal. Unrivalled workspace. She advised me to consult the Agreement, which I did. Kind regards, Manage all of your workspace and business needs. No staff available for contacting on the event day. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Beautifully designed coworking spaces to help facilitate new connections. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Connecting your device to a video conferencing-enabled meeting room. The center itself have no problem and sales are nice before you join. Hi Frank, Im sorry that you feel this way. *T&Cs apply. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Read this thread and my post on what to do to defend yourself That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. I have little to no faith that I will receive my deposit without hassle. i want to cancel they said i cannot. We use cookies to improve your experience and deliver personalised content. The additional increase in your monthly fee is due to the annual indexation. Regus is extremely recommended if you want to lose your hard earned money. Advice STAY AWAY, Products used:Virtual office This will remove that member from your roster and credit the membership back to your account. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. We hold a pre-authorisation charge of GBP14.75 on all new registrations. Stay far away from Regus folks. Shut it down because I didn't need it anymore. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. I understand and appreciate that youre disappointed, and would really like to help. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. In case, there is any cancellation fee or refund, make sure to include the same in the letter. Besides, the facilities provided by you are also impeccable. It seems the discounted GBP payment option is no longer available payment is now US27. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. They sited the non renewal clause but I have no copy of the contract in my account. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. There are only a few participating lounges in Australia, and many are closed temporarily. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Thank you for your comments, which help us improve. I highly recommend Regus for your professional work. We pay those as well. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? They reference their terms and conditions and just continue to charge me month after month. If you don't reply to that email you get locked into a contract. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. I would love to help further but havent been able to identify your account. Absolutely unacceptable behavior. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Though I discontinued using the office after 11/30/21, I have paid for December. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Platinum Plus costs about $300 more, but it really wasn't clear why. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. I am a small business and cannot afford any of this. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. So when it"s important for them to sell you, there is a person to speak with. Without further options, I contacted my credit card company and they put a stop on the payment. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. 2.3. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. Paid for parking online and have now received parking ticket from private company. It was a nice experience with the club. Desposit/Retainer - $700 If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Besides, the facilities provided by you are also impeccable. What Regus did: I have tried ending my service with Regus but they won't allow me to end. I would like to request you to cancel my membership with you kindly. Regus are not transparent with their pricing. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. Get A Quote. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? First month - $650 Open the Amazon Prime cancellation page. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. Required fields are marked *. Your email address will not be published. Mailforwarding, Hi Martin, Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. As a result, your current term will end on 31st December 2022. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. Make it brief, not elaborate. Can't believe these thieves are still in business/. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Man, that would be dirty. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Can I use a business lounge if I have a coworking or a private office booking on the same day? They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. Customer service is simply poor. However when I went to check out online, their web site went blank. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Unacceptable billing practices. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. As you can see from your statement of account, available online (e.g. I wish I never did business with this company. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. They will respond to your inquiry as soon as possible. Orangetheory has a 30-day membership cancellation policy. I tried a one-month subscription and it has been literally impossible to cancel. We understand that you'd have appreciated greater notice. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I have a Regus lease and have been trying to cancel the agreement for the past two months. Ive been their customers for the past 3 years, paid everything in full. Offer expires 08/31/2014. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. It then states that you must provide this written notice at least three months before that end date. Unfortunately not. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. They answered us and asked us to show them an email we had sent with the specifications of the machines. Your membership also gives you a number of other benefits: Once you've created an account, you can reserve a place to work at any of our workspaces using our comprehensive app. Please log on to your online account and check that your phone number and email address are correct. Our membership options give you the flexibility to choose how, when, and where you work. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Create an account to follow your favorite communities and start taking part in conversations. Its an automated process. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available.