Hombres G Tickets. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. the price it is sold for on the primary market). has spoken to a number of ticket holders who have been denied refunds for cancelled events. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. I entered the incorrect email when registering, how do I change it? Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 7.1 Ownership of Intellectual Property. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. We may investigate complaints and violations of our policies. Sent info several times and they made every excuse under the sun. I bought tickets for Rammstein before the pandemic and they would not refund me. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. This field is for validation purposes and should be left unchanged. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? 2. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Apparently not. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Ive been told a refund is coming in 10 days 4 times now. Romeo Santos Concert Tickets. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. 6.3 Allocation of Risk. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Carnaval Barranquilla Tickets. 3. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. 2.18 Merchant Description. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. If You do not qualify, do not use the Services. 1. May 3, 2021 / 1:22 PM / AP. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Hombres G Concert Tickets. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. . We endeavour to rearrange delivery with the customer or arrange a collection point. . Top Class This does not prevent us from varying these terms without reference to them. The good date is 9/11/21, but the relisted my tickets for 9/21/21. 5.3 Disclosure of Information. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Arctic Monkeys Concert Tickets. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Why can't I see my order or sale in my account? Taylor Swift Tickets. Which? 2.16 Claims under the viagogo Guarantee. During this time, the Site will be temporarily unavailable. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Be the first to hear about special offers. 2.13 Ticket Information. If the event has been cancelled, send them evidence of this. If an event is moved and you cannot make the rearranged date, you should be entitled to . I was promised a refund because the tickets I bought were corrupt. How do I unsubscribe from your newsletter? 3.Click Dispute a Transaction. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. In the case of refunds, we appreciate our customers' patience while we process their request.'. Case Name & No. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Justin Bieber has cancelled the remaining dates of his Justice World Tour. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? Join The South Shore Hospital Data Breach Class Action, Today! Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. You can add me too. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. 2.8 Notification. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Dial +1 (866) 788-2482. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. I have no ideal why a law suit has not come up sooner. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Knotfest Japan Tickets. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 2.10 Collecting Payment. Your email address will not be published. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. But to her frustration, Viagogo claimed the refund could take several months. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The money belongs with you. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. I sent our ticket numbers but Opera Australia said they were not theirs. They also had another 150.00 dollars worth of fees per each ticket. We often link to other websites, but we can't be responsible for their content. Event dates, times, venues and subject matter, which are listed on the ticket, may change. It will stay valid for the new date. expected to be mailed out. . You agree . 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. says firm changed policy to deny refunds if tickets can be used in 2021. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement 1. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). You will receive an email notification from Viagogo explaining the same. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Ticket-holders to postponed events will be able . They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. 5.1 Investigations. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Report Fraud All Rights Reserved. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. We may also first deduct any amount you owe us from any amount we owe you. Viagogo promises "a full refund" if any problem arises, while Get Me In! This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. You should typically get a refund for the ticket and any fees or service charges within 30 days. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money.